Return Policy

1. Overview

At Mehboob Color Lab, we stand behind the quality of our services and products. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges for our camera services, personalized gifts, and products.

2. Camera Repair Services

2.1 Service Warranty

• Warranty Period: 90 days from service completion
• Coverage: Specific repair performed, not entire device
• Free Re-service: If the same issue reoccurs within warranty period
• Parts Warranty: Replacement parts covered for 90 days

2.2 Service Guarantee Conditions

• Device must be returned in the same condition as when collected
• No physical damage or liquid exposure after service
• Original service receipt required
• Does not cover normal wear and tear or unrelated issues

2.3 Refund Policy for Repairs

• Full Refund: If repair cannot be completed due to our inability
• Partial Refund: If customer cancels after diagnosis but before repair
• No Refund: Diagnostic fees are non-refundable once diagnosis is completed
• Processing Time: 7-14 business days for approved refunds

3. Product Returns

3.1 Return Window

• Time Limit: 30 days from purchase date
• Condition: Items must be unused and in original packaging
• Documentation: Original receipt or order confirmation required
• Return Authorization: Contact us before returning items

3.2 Eligible Items

• Photography equipment and accessories
• Camera bags, tripods, and stands
• Unopened software and digital products
• Defective items (covered under manufacturer warranty)

3.3 Non-Returnable Items

• Used or damaged products (unless defective)
• Items without original packaging or accessories
• Products customized or personalized for the customer
• Clearance or final sale items
• Digital downloads or software that has been installed

4. Personalized Gifts & Custom Orders

4.1 Quality Guarantee

• Production Errors: Full refund or replacement for our printing/production errors
• Quality Issues: Replacement for damaged items during production
• Color Variations: Minor color variations are normal and not eligible for returns
• Approval Process: Customer approval of design proof required before production

4.2 Limited Return Policy

• Customer Error: No returns for customer-provided incorrect information
• Design Approval: No returns after customer approves final design
• Personal Preference: No returns based on personal preference or changed mind
• Exception: Significant production errors may be eligible for replacement

4.3 Rush Orders

• Rush orders have stricter return policies
• Additional charges for rush processing are non-refundable
• Quality guarantee still applies

5. Photo Restoration Services

5.1 Satisfaction Guarantee

• Quality Promise: Professional-quality restoration results
• Revision Policy: One free revision if results don't meet agreed specifications
• Original Safety: Full refund if original photo is damaged in our care
• Digital Delivery: Files delivered in agreed formats

5.2 Limitations

• Results may vary based on original photo condition
• Some damage may be irreversible
• Customer acknowledges restoration limitations
• No guarantee of specific outcomes for severely damaged photos

6. Return Process

6.1 How to Initiate a Return

1. Contact Us: Call or email within the return window
2. Provide Information: Order number, reason for return, photos if applicable
3. Return Authorization: Receive return authorization number (RAN)
4. Package Items: Securely pack items with original packaging
5. Ship or Deliver: Return to our store or ship to provided address

6.2 Return Shipping

• Customer Responsibility: Customer pays return shipping unless item is defective
• Defective Items: We provide prepaid return label for defective products
• Insurance: Recommended for valuable items
• Risk: Customer bears risk of loss during return shipping

7. Refund Process

7.1 Processing Time

• Inspection: 2-3 business days after receiving returned item
• Refund Processing: 7-14 business days after approval
• Payment Method: Refund to original payment method
• Notification: Email confirmation when refund is processed

7.2 Refund Amounts

• Full Refund: Purchase price minus any applicable fees
• Partial Refund: May apply for used or damaged returns
• Shipping Costs: Original shipping costs are non-refundable (unless our error)
• Processing Fees: Third-party payment processing fees may be deducted

8. Exchanges

8.1 Product Exchanges

• Like for Like: Exchange for same product in different size/color
• Price Differences: Customer pays difference for higher-priced items
• Availability: Subject to stock availability
• Time Limit: Same 30-day window as returns

8.2 Service Exchanges

• Service modifications may be possible before work begins
• Additional charges may apply for service changes
• Not possible once work has started

9. Damaged or Defective Items

9.1 Received Damaged

• Immediate Report: Report damage within 48 hours of delivery
• Photo Evidence: Provide photos of damaged packaging and items
• Full Resolution: Free replacement or full refund
• Shipping Coverage: We cover all return shipping costs

9.2 Manufacturing Defects

• Covered under manufacturer warranty where applicable
• We facilitate warranty claims with manufacturers
• Our guarantee applies alongside manufacturer warranty

10. Special Circumstances

10.1 Force Majeure

• Natural disasters, power outages, or other uncontrollable events
• Service delays may extend warranty periods
• Communication maintained throughout disruptions

10.2 Lost or Stolen Items

• Customer items in our care are covered by our insurance
• Immediate investigation and resolution
• Fair compensation based on declared value

11. Contact for Returns

To initiate a return or ask questions about our policy:

12. Policy Changes

We reserve the right to modify this return policy. Changes will be posted on our website with an updated date. Current policy applies to all purchases and services.