Frequently Asked Questions

We repair all major camera brands and types including:

• DSLR cameras (Canon, Nikon, Sony, etc.)
• Mirrorless cameras
• Point-and-shoot cameras
• Vintage and film cameras
• Action cameras (GoPro, etc.)
• Professional video cameras

If you're unsure about your camera model, feel free to contact us for a consultation.

Repair times vary depending on the issue and parts availability:

• Simple repairs: 1-3 business days
• Standard repairs: 5-7 business days
• Complex repairs: 10-14 business days
• Parts on order: 2-4 weeks

We provide estimated completion times after diagnosis and keep you updated throughout the process.

Yes! We provide a comprehensive warranty on all repairs:

• 90-day warranty on all repair work
• Parts warranty for 90 days
• Free re-service if the same issue reoccurs
• Warranty covers the specific repair performed

Warranty does not cover physical damage or new issues unrelated to the original repair.

If your camera cannot be repaired:

• We'll provide a detailed explanation of the issues
• You only pay the diagnostic fee (₹200-500)
• We can help you explore replacement options
• Trade-in value assessment available
• Data recovery services if applicable

We always strive to be honest about repair feasibility and costs upfront.

We offer a wide range of personalized photo gifts:

• Custom photo mugs and water bottles
• Personalized photo frames and canvases
• Photo keychains and magnets
• Custom t-shirts and cushions
• Photo calendars and albums
• Corporate gifts and promotional items

All items are created using high-quality printing techniques for long-lasting results.

Our photo restoration process is simple and safe:

1. Assessment: Bring your old photos for evaluation
2. Scanning: High-resolution scanning of original photos
3. Digital Restoration: Professional editing and enhancement
4. Preview: You review and approve the results
5. Delivery: Digital files and/or printed copies provided

Your original photos are never damaged and are safely returned to you.

Yes! We provide various photography services:

• Portrait and family photography
• Event and wedding photography
• Product and commercial photography
• Passport and ID photo services
• Photo editing and enhancement
• Photography consultation and training

Contact us to discuss your specific photography needs and pricing.

You can place orders through multiple channels:

• Online: Through our website shopping cart
• Phone: Call us during business hours
• WhatsApp: Send us your requirements
• In-Store: Visit our physical location
• Email: Send detailed requirements

For custom orders, we recommend contacting us directly to discuss your needs.

We accept various payment methods for your convenience:

• Credit and Debit Cards (Visa, Mastercard, RuPay)
• UPI Payments (GPay, PhonePe, Paytm)
• Net Banking
• Cash on Delivery (COD)
• Cash payments at store
• Bank transfers (for bulk orders)

All online payments are secured and encrypted for your safety.

Shipping times depend on your location and shipping method:

• Local delivery: Same day or next day (free within 10km)
• Standard shipping: 3-7 business days (₹50, free over ₹500)
• Express shipping: 1-2 business days (₹150, free over ₹1000)
• Store pickup: Available anytime during business hours

Custom items require additional production time before shipping.

Yes! We provide comprehensive order tracking:

• Order confirmation via email/SMS
• Production status updates for custom items
• Shipping notification with tracking number
• Real-time delivery tracking
• Delivery confirmation

You can also check your order status by logging into your account or contacting us.

Our return policy varies by product type:

• Standard products: 30-day return window
• Custom items: Limited returns (quality guarantee only)
• Services: 90-day service warranty
• Digital products: No returns once delivered

Items must be in original condition with packaging. See our full Return Policy for details.

Yes, we take your privacy very seriously:

• All photos are stored on secure, encrypted systems
• Access limited to authorized staff only
• Photos deleted after project completion (unless requested otherwise)
• No sharing of personal photos without explicit consent
• Backup copies kept only for warranty period

Read our Privacy Policy for complete information.

Customer satisfaction is our priority:

• Quality issues: Free replacement or full refund
• Service problems: Free re-service or refund
• Shipping damage: Immediate replacement
• Production errors: Free correction or refund

Contact us within 48 hours of delivery to report any issues. We're committed to making it right!