Privacy Policy

1. Introduction

At Mehboob Color Lab, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (processed securely by third-party payment processors)
• Service Information: Details about camera repairs, customization preferences, service history
• Photos and Media: Images and files provided for restoration, printing, or customization services

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on site, click-through rates
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies
• Location Data: General geographic location based on IP address

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide camera repairs, photo restoration, and personalized gifts
• Order Processing: To process payments, fulfill orders, and provide customer support
• Communication: To send order updates, service notifications, and respond to inquiries
• Account Management: To create and maintain your account, process returns and exchanges
• Marketing: To send promotional emails and special offers (with your consent)
• Website Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

4.1 When We Share Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in business operations (payment processors, shipping companies, etc.)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect our rights, property, safety, or that of others
• Consent: When you explicitly consent to sharing

4.2 What We Don't Share

• We do not sell, rent, or lease your personal information to third parties
• We do not share your photos or personal media without explicit consent
• We do not use your personal information for purposes unrelated to our services

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure file storage systems
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Regular security updates and vulnerability assessments
• Staff Training: Regular privacy and security training for employees

5.2 Photo and Media Security

• Photos and personal media are stored in secure, encrypted systems
• Access to customer media is restricted to authorized personnel only
• Customer files are deleted from our systems after service completion (unless retention is requested)
• We maintain strict confidentiality protocols for all customer media

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing for direct marketing purposes

7.2 Marketing Communications

• You can opt out of marketing emails using the unsubscribe link
• You can update communication preferences in your account settings
• We will honor opt-out requests promptly

8. Data Retention

8.1 Retention Periods

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Order Records: Retained for 7 years for tax and legal purposes
• Service Records: Retained for warranty periods and legal requirements
• Photos and Media: Deleted within 30 days of service completion unless retention is requested
• Marketing Data: Retained until you opt out or request deletion

8.2 Secure Deletion

When data is deleted, we ensure secure deletion methods are used to prevent recovery.

9. Third-Party Services

9.1 Payment Processors

We use trusted payment processors (such as Razorpay) who have their own privacy policies. We do not store complete payment card information on our servers.

9.2 Analytics Services

We may use analytics services like Google Analytics to understand website usage. These services have their own privacy policies.

9.3 External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. International Data Transfers

Your information is processed in India. If you are located outside India, please note that your information will be transferred to and processed in India, which may have different data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

14. Data Protection Officer

For significant privacy concerns or data protection matters, you may contact our Data Protection Officer directly at mclbaramulla@gmail.com.